Frequently Asked Questions
How do I get manually verified?
- 1. Please email any of the following documentation (listed below) that proves you are serving or have served, to support@militaryconnect.com
- 2. After documentation has been received, you will receive an email response within 24 hours.
- Acceptable Documentation
- Military Connect will accept numerous forms of verification based on military branch and status as shown in the list below.
- - In most cases, only one form of verification document is required for submission, unless you have a special situation (such as if your name has changed since your military service).
- - Other documents that clearly show your first and last name, valid dates, branch, and/or status may also be accepted.
- - If the name on your document(s) does not match your current legal name (such as Marriage or Name Change) you must submit additional documentation (Change of Name, Marriage Certificate, etc.) with your form, or acquire a new copy of the document with your current name for us to verify your military affiliation.
- - Any sensitive information such as Social Security Number, Military ID Number, etc. should be omitted, covered up, or blacked out when submitting.
- - The information provided is used solely for verifying military status and is destroyed after verification.
- - Acceptable file formats include .bmp, .gif, .jpg, .png, or .pdf.
- Active Duty
- - Leave and Earnings Statement
- - Orders
- - Power of Attorney (military-specific)
- Reservist
- - Leave and Earnings Statement
- - Orders
- - NGB 23 (National Guard Retirement Points Summary Statement)
- - Retirement Points Statement
- Veteran
- - DD214
- - NGB 22 (National Guard Report of Separation of Military Service)
- - Honorable Discharge Certificate
- - Some states list veteran status on their driver's license
- - Veterans Affairs ID Card
- - VA form 26-1880
- Retiree
- - DD214
- - Official letter
- - NGB 23 (National Guard Retirement Points Summary Statement)
- - Retirement Certificate
- Gold Star Family member
- - Any document that shows your relationship as a "deceased beneficiary"
How do I generate an Auth Code for use in a partner site?
- 1. Login to Military Connect. - In the upper right corner of the page, click on the Profile icon and select Get Auth Code
- 2. Copy and paste this code into a site to verify your Military Connect memebership.